Client Resources
Complaints process
ACM Ahlers adhere to strong ethical standards. We have in house
best practise requirements, auditing procedures and we adhere to
legal requirements such us, QFE, AFA, IBANZ code of practice and
the Fair Insurance Code. We keep your information
confidential at all times. We provide all information in a non
ambiguous and clear manner so you can make informed choices.
Should you believe we have not adhered to these standards and wish
to notify us or make a complaint, we at ACM Ahlers will go to every
length to ensure that the matter is dealt with promptly and
fairly. We want to take the opportunity to show you that we
are committed to finding solutions wherever possible.
If for any reason you are dissatisfied with the service
you have had from ACM Ahlers, you can lodge a complaint by
phoning ACM
Ahlers or emailing complaints@acmahlers.co.nz.
Your complaint will be considered by a senior member of
our staff and additional information may be
requested.
Please supply:
If you are not satisfied with our
response you can contact:
Financial Services Complaints Ltd
Postal: PO Box 5967, Lambton Quay, Wellington 6145
Phone: 0800 347 257
Fax: 04 472 3727
Email: fscl@org.nz